I've always just loved bikes.
My parents bought me my first one when I was a kid — a red Gary Fisher mountain bike. I started upgrading parts, building jumps, spending every spare hour figuring out how things worked. Bikes kept me busy, focused, and out of trouble. What I didn't know back then was that I have ADHD — working with my hands and hyper-focusing on something mechanical was exactly what my brain needed.
I got my first job at a bike shop when I was 12. A lot of what I learned came from breaking things and working out how to fix them. That approach never really left me.
How Cycle
Crafters started.
A mate asked if I'd be interested in servicing bikes at his workplace. What pushed me to actually do it was finding out they'd already tried another mobile service — and it hadn't delivered. The mechanics came in, worked through the bikes, and left. No conversation with riders. No parts replaced to finish the job properly. Just an in-and-out experience that left people's bikes in roughly the same shape they arrived in.
That bothered me. So I promised to make it right.
the background.
I spent the better part of a decade working up from bike builder to workshop team leader at Australia's largest bike retailer. Eventually I was sent to Oxford, UK to become a Cytech Master Technician and Trainer — and when I came back, I helped create the Certificate III in Bicycle Workshop Operations from scratch. It didn't exist in Australia before we built it. Since then I've trained hundreds of mechanics across Victoria.
What that means for Cycle Crafters is simple — I know exactly what a proper service looks like, because I helped define the standard.
— Harry
Cytech Master Technician · Cytech Trainer · Cert III Bicycle Workshop Operations · Cert IV Training & Assessment
FAQ’S
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Every bike gets a full safety check and professional tune-up — brakes, gears, tyres, cables, and drivetrain. We adjust and check everything, and replace essential wear items where needed. Every rider receives aftercare notes when we're done so they know exactly what was done and what to keep an eye on.
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Most bikes take between 20–40 minutes depending on condition and what needs doing. With two mechanics on-site, we can service up to 20 bikes in a day — so your team can drop off and get back to work without waiting around.
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All of them — road, commuter, hybrid, and e-bikes. If your staff ride it to work, we can service it.
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If a bike needs a specialist part or a larger repair that can't be completed on the day, we'll note it in the rider's aftercare report with a clear recommendation. Nothing gets done without approval, and nothing gets left undocumented.
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If something doesn't feel right within two weeks of your service day, get in touch with Harry directly. We stand behind our work — if it's related to the service, we'll arrange a follow-up visit and sort it out. Every service includes a detailed report of exactly what was done, so there's a clear record on both sides.
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Our on-site service covers basic tune-ups, safety checks, and condition reports. If a bike requires additional repairs or parts that can't be fixed on the day, we'll provide a clear quote and can arrange a follow-up visit at the employee's home or workplace.